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I was asked about how I received my Coca-Cola coupons, so here’s the back story. DH stopped at the grocery store a couple of weeks ago and picked up a 20-oz. Coke for me on his way out. When he got home, I noticed that it had leaked in the bag. He thought maybe he had bumped it and knocked the cap loose, but one swig told me the cap had not been secure for awhile, because it was completely flat. Blech!!!
I was a little disappointed, but I was going to just write it off, until I noticed that it had one of the new caps on it. (Have you noticed these? They’re really cute!) It then occurred to me that maybe it was a design flaw, so I took five minutes to look up a customer service email address and write a short email about my problem. I included all of the manufacturing information that I was able to find on the bottle
To my surprise, when I woke up the next morning, I already had a response. They asked for some additional information and told me to hang on to the bottle until I heard from them again. About three days later, I received a letter from them thanking me for reporting the issue with the two coupons shown here enclosed. I was really impressed with the quick response, and grateful for the coupons as I wasn’t really looking for anything in return for my feedback.
So the moral of the story is that sometimes it pays to provide a company with feedback. Now, I’m not advocating providing false feedback to try to garner freebies, but many companies do respond to customer feedback, both negative and positive. I’ve also had very good luck with simply writing to companies that have products I really like to let them know what I like about it and asking to be added to their mailing list for coupons. Try it sometime, and you might be pleasantly surprised, too!
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Thanks for sharing! I have found this to be true as well.
I once contacted Perry’s just inquiring about where I could find a certain flavor of ice cream and they responded telling me it wasn’t available in stores at that time and they sent me coupons for free 1/2 gallons!
And one time I bought a Birdseye Steam & Fresh broccoli – only to find it was infested with bugs! (Found out BEFORE I started eating it) Contacted Birdseye, the grocery store I bought it from, and the Dept of Agriculture – and found out they were lady asian beetles. Was told by Birdseye that the # of bugs in the bag did not meet the criteria as a problem!! Birdseye sent me a check for $2.50 and sent me a coupon for another free bag – which I did NOT redeem and have not purchased a Birdseye product since then (been a few years) – and I have no desire to purchase their products again in the future either!
I did this with Klondike because I really like their Slim-a-bear bars. They sent me a coupon for a free box. Although, I’ve sent emails to 6 other companies about their products that I really like, none of them have sent coupons. Although, most are very appreciative of the feedback in their response emails. It makes me feel good to at least know I put a little smile in their day!