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This is definitely useful information to be aware of. If you’d like to print it off so you can carry it with you (as I always do!), here’s a direct link to the Walmart corporate coupon policy.
Walmart accepts the following types of coupons (see guidelines below):
- Manufacturer coupons (Cents Off)
- Free merchandise (or Buy-One-Get-One-Free) coupons
- Store coupons
- Pharmacy (Advertising and Promotional) coupons
- Internet coupons
- Soft drink container caps
The following are guidelines and limits:
- Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
- Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons.
- Internet coupons should be legible and say “Manufacturer Coupon.” There should be a valid remit address for the manufacturer and a scannable bar code.
- Only one coupon per item is permitted.
- Use of 40 or more coupons per transaction will require approval by Customer Service Manager.
Although it’s not explicitly stated here, in my experience, if your total savings are more than 50% off your total purchase price, your transaction will require approval by a Customer Service manager as well.
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I want to know if the coupons that you can print rt off the computer if you can use them in any store but most of wal mart?
Quick question…
Had major issues at wally world tonight trying to use the $1 off ANY Tide detergent (man. coupon) Was buying the travel size and coupon clearly states ANY tide with no size restrection. Cashier & csm refused because item was .97 cents. Shouldn’t they just price adjust the item up to $1? Does anyone know how this works???
Today, Monday, July 20, 09, I was shopping at GIANT EAGLE, my husband went through a check out with several coupons; quite a few being internet coupons; I checked myself out with 4 internet coupons, I was aproached by 2 store managers; 1 of of them doing all the talking acusing me that the coupons were not valid and that Giant Eagle has not taken internet coupons for a couple months. I tried to explain to him that that I have always used them there, the latest being the day before. I have had other store managers wait on me and have taken the coupons. If anyone has the Coupon Policy for GIANT EAGLE and can share it I sure would appreciate it.
Thank you, Donna S. Lancaster, Ohio
MY WALMART WOULD NOT TAKE THE CHEF BOYARDEE COUPPONS. They said there is no bar code under the date. So that makes it a fake coupon. An they gave me a problem with the nestle water coupons if you get the 6 pack of flavored it’s free. On the coupon it has a pic of the 12 pack but it states on any multi pack. The six pack is a multi pack.
Please publish a Walgreens coupon policy. I have had numerous problems with that store accepting coupons for $1 when the product is 99 cents. Why cant they take off 99 cents instead of $1 to make the transaction go through like Target does?
I have had the same problem with Target, Meijer & walmart, and rite aid with trial size All & Tide. They always give me a problem with them too with the $1 coupons. I have pretty much gievn up on that. I may try again. If we could get a copy of target, kmart coupon policy I owuld be delighted, OH AND RITE AID!!!! I ahve so many issues with the Rite aid near my house. I would like a copy too if nayone has any. I hate those people there. LOL
Does “store coupons” mean only coupons from Wal-mart or will they accept a “target” store coupon for their item?
I’m a cashier at Wal-mart in Michigan. If it’s a store coupon, meaning specifically for a store such as meijers you can only use it at the store it is made for. Wal-mart will not accept store coupons from another store. Also, a good offer to take advantage of is the price matching on any advertised price. Make sure to bring in the ad you are trying to price match, the cashiers don’t always have every ad at the register.
Just a quick note and YMMV but my WalMart accepted a coupon from the BJ’s Wholesale club circular for Pampers diapers. It was $7 off of BJ’s price if I bought 1 box of pampers and 1 box of wipes. I had the circular with me and they took my coupon!
So then what does “store coupon” mean?
Toys R Us takes Target Coupons now (you can print them directly from the Target.com site or go to http://www.AFullCup.com and do a search for the coupns there. However, Target would not match a price in the Toys R Us Sale flyer (after they told me over the phone they would) that indicates a Percentage Off Sale…so if it says $20.98 Original Price Now $10.98…50% OFF, they won’t match the price. Every sale flyer I’ve ever seen indicates the percentage you are saving with the sale so how do they advertise that they price match? They really don’t when you throw in the so-called Stipulations!
I had a problem at Walmart, 1st time I tried to use coupons there, in Michigan. The razors were $1.97 & I had $3 coupons, the manager wouldn’t do it because the cost was below the item. I never have problems at Walgreens, Meijer, CVS. This experience makes me never want to go back. Does anyone know of the policy other than what was listed at Walmart? Thanks
Just tried to use an internet coupon at my Florida Wal-Mart, and they said that they do not take internet coupons, even though their corporate coupon policy states that they do…Anyone have any experience with this?
One of the WalMarts by me used to not take internet coupon while the WalMart 3 miles away did. I whined and complained and they changed their policy, actually they just started going by their policy, since their policy is to accept internet coupons. I would talk to a Mgr or Assist Mgr. They know they have to take internet coupons, they just don’t like doing it. I have noticed even the WalMart that readily accepts the internet coupons have started matching the picture on the coupon to what you are buying.
Hi Molly! Thanks for the advice; I’ll try again, and this time I’ll be armed with a printout of Walmarts coupon policy! Thanks & Happy New Year! Angie
I worked at Target for 11 years and am currently employed by Wal-Mart. Target does not match prices that are percentage off or for a free item with purchase. Reason? Prices vary from store to store usually with percentage off deals. The system cannot figure the percentage off. As far as Wal-Mart goes the system is programmed to take coupons automatically. If it rejects the coupon at scanning it is because the coupon does not meet the requirements of the item. IE the coupon is for more than the sale price(such as the tide coupon) The item HAS to be more than what the coupons discount is. Coupons HAVE to be scannable and cannot be for free items off the internet. There have been a lot of conterfeit coupons made with the 1 Fawcett drive adress. This is why there has been such a problem with them.
Just left Walmart(FL) and the cashier pitched a fit about my internet coupons. She stated that they stopped taking internet coupons 2 months ago. (Obviously a LIE) I showed her the walmart coupon policy and asked to speak to a manager.
Well long story short, the CSM was really nice and I walked out paying $6.00 for my purchase.
A cashier tried to tell me they don’t price adjust to use cpns that are more than the price of the item….ie the $1 cpn for the .97ct item…called for mngr after I got home (didn’t have time to at the store that particular day)…mngr apologized to me and explained that Walmart does price adjust in order for the cpn to go through. He also told me they take store coupons,even though I have never tried this. I asked him,”So you mean you take cpns for other stores like Walgreens and Rite Aid?” He said yes because that is really just an advertised price for that particular store and pretty much like price matching when you honor that price. I have not tried this but that is what I was told. He did tell me that they did not take Walgreens RR.
Hi, is there any way to get in touch with the corporate office other than by snail mail. I sent an email from the site, but I think it goes directly to the store. The manger that I spoke with did not even know what the policy was, and tried to to me that what I was reading on the website must be a “glitch in the system”. How can I get this resolved. They said that I can only use one of the same coupon per transaction, even though the coupon says differently. I had five items and five coupons, and they would not do it. It seems that Walmart is becoming “anti-coupon”. The manage also could not tell me if the cashiers get training on the coupon policy. How crazy is this??
Brandy,
In the front of every store at Guest Services there is the name and phone number of the district manager for your area. I would start by calling that person.
Melissa
Thanks Melissa, I will try that.
I WAS TOLD AT TARGET THIS WEEK THAT THEY COULD ONLY TAKE 1 OF THE SAME COUPON PER TRANSACTION BECAUSE COUPON STATES 1 COUPON PER PURCHASE. I EXPLAINED THAT IT MEANT ONLY 1 COUPON PER ITEM…THAT YOU COULDN’T USE 2 COUPONS FOR ONLY 1 ITEM. I EXPLAINED THAT IT DID NOT SAY PER TRANSACTION. I HAVE NEVER HAD THIS MUCH TROUBLE …WHAT’S UP
I don’t understand why all the stores are making it so hard to use coupons. Let’s face it, how many people really use coupons? The cashiers that they use at Wal-mart seem to have more of a problem than others about understanding what a coupon says. They must go to a “special place” to hire their cashiers. The worse problem I have had is Ingles. Even though they have triple coupons, they make it so hard to understand that you just give up. You can only use 1 coupon for every 10 dollars you spend and they will not accept internet coupons for free items but will use internet coupons that if tripled will give you the item for free. All I know is that I use to love the store and now will no longer use it.
Hello. I cashier at Walmart. I know all your woes. The stores are not consistant on the coupon policys. My store in Co is the best one I’ve been to accepting all but %s off. A store coupon, say Target, is simply price overrided to minus the coupon amount. BOGO is also price overrided, the price is divided in half for each idem, then you could also use 2 coupons for each idem. I have never heard of a store radius, just stores in the local area. All types of stores, even the Dollar stores with the ad should price match. WE are told if the internet coupon will scan , take it. If it doesn’t, don’t. Also aot of Free internet coupons are not accepted . WE get notices from the Manufacturers not to accept them. I do print any coupon in grayscape if it will allow. Any price can be manually entered into the register on a vendor coupon button. Most coupons for something free say up to a certain amount. They should be entered up to that amount. If its for a $1 but rings up .97 then it should be entered for .97, the register should do it. I hate to say it, but cashiers just do not know the policys, as most MGR’s don’t either. If you have a problem and the CSM doesn’t help, ask for an Assit. MGR. If they dont’t help ask for a Co-MGR, then It’s the store MGR, and belive me they don’t like to be called to the front. Most of the time calls to the store won’t get you anywhere. I tell everyone to call 1-800-walmart. I got the coupon policy off the internet, not at work. It is short, does not cover every kind of coupon. I’m going to try and find out if I can look it up at work. Hope this helps.
Another experience tonight that left me wondering WHY IN THE WORLD I WENT TO WALMART AGAIN!! Every time I go there I say never again. The cashier had no clue as to what their coupon policy was, and even the CSM did not have the correct information, stating that a coupon can not be used if the item will end up being free. This is absolutely crazy! So we just left everything, even the items that we did not have coupons for with them and took our business to Target, a much more well informed business, whose cashiers and CSM’s actually know the store’s policies. So good bye Walmart, hello Target!
The problem is no going to be solve by comments and complaints, you have to DO something about it.
Every time you have a problem call the 1 800 Walmart and complaint, they do send the report to the store and have someone call you.
Do it right away over your cell phone and right down everything how happened and how that made you feel. Write down the name of the cashier and CSM, supervisor , etc.
I did it and I got a phone call from the assistant manager who solved the problem.
It feels so good!
Remember that they are looking for YOUR satisfaction as a customer, even if you are not right they should be on your side. You are the consumer, you make his business happen.
Karrie
The policy is located on the Wire FG 308 I do believe is the number. Just go to Key Resources type in Coupon Policy and you will be able to read it. Your store should have it at Customer Service in their policy book.
Many coupons do say only one per purchase, which means only one per transaction.
Okay. I gave them another try! (wal-mart) that is. I am so finished with them. The cashier that I had last night was hateful insisting on seeing every little thing, calling the csm over to look at my coupon that I used for free toilet paper that was sent to me by Angel Soft. But the worst part was that she rolled her eyes, kept complaining about price matching and arguing with me the whole time. She even gave me coupons back that I knew I had the items. It was for a Manwich one dollar off two of the 15.5 oz. I did get that and she handed it back to me insisting that it was the big ones not the regular cans. When I got to the car and put my things in there it just so happened that the Manwich rolled out and guess what? It was 15.5 oz so I marched right back in there and got my dollar. I told the customer service person about my bad experience and she told me that the person I used was known to be rude and hateful. My question is why do they keep someone that treats their customers rudely. I can go to the stores and get double coupons and not have to put up with rude people like her. I am going to call the store that I went to and let them know about my problem because I feel that she should not get by with it.
Can store manager set their own rule? I went to 2 local Walmart. None of them accept internet coupons.
No, they cannot, Maggie. If they’re telling you that, you definitely need to contact corporate.
Good to know. Because they don’t let me use my coupons, I haven’t go to Walmart for a long time. I hate when they give me a hard time to use any coupons. Thank you.
I just had a bad experience at Walmart. The cashier would not let me use most of my internet coupons. I tried to purchase 2 of the same dog treats with 2 different internet coupons. They would not take them and loudly stated that by law a person can only print out 1 internet coupon. If you print out 2 you are violating a law. I was so embarrassed by this because they were talking so loudly and made me feel like a theif. The funny thing is that the woman in front of me used internet coupons – 8 of the same item.
Maggit and Tara,
I work at Walmart and the store Manager can set his own policys if he wants too.
I’ve talked with my corporate contacts at length on this topic, and they’ve assured me that the managers do not have the authority to deviate from the posted corporate coupon policy. The policy is across the board and cannot be changed at the store level.
so what is the policy? Can we have it in writing?
Maggie, the policy is outlined in the post above, along with a link to where it can be found on the Walmart web site.
Maggie, I have a copy of the policy in my coupon book in case I have problems. Being that Tara has a working relationship with Wal-Mart I trust her to be “in the know”. As I have suggested to others here, at the front of your Wal-Mart (in customer service) there is a board with the District Manager’s name & phone number for your store. Call that District Manager. They should be able to help you. It is especially frustrating when you have a coupon printed directly from a manufacturer’s website and they tell you that you can’t use it because the address is fraudulent. I had that happen once. I will not let it happen again. Do not copy coupons. I have been told that each internet coupon has a unique PIN# associated with it and stores will quit taking these coupons if they are getting charge backs for the same repeated PIN. I don’t know if Tara posted that info or if I got it from another couponing blogger.
Melissa
I just hate that I have to take the policy out and ask for manager every time I use coupons at Walmart. That’s why I don’t go there anymore.
Thank you, Tara and Melissa.
What IS up with Walmart (especially)??? I am tired of being made to feel like a criminal and/or bicker with the cashier EVERY time I go in with coupons (and MOST of the time it’s not even the internet coupons that are the issue). Then on top of that, you feel badly for holding the customers behind you up. The lady behind me today snarked that there should be a seperate line for people with coupons (well Hello, I was clutching them bad boys in my hot little hand when you got behind me, so if that was an issue for you, pay closer attention). But really is it the coupon holder’s fault that the cashiers are not trained properly, the registers don’t recognize matching products & coupons, and even the management is unclear on the policy? It is ABSOLUETLY infuriating!! Can you tell I’m still pretty steamed over this? And this is far from the first incident (more like the straw that broke the camel’s back). Walmart markets itself as a place to go to find savings, but don’t dare try to use your coupons too! Obviously the manufacturers print the coupons with the intent that people are able to redeem them….what should be a simple transaction has become a demonstration where all common sence has dissappeared.
Thank you for posting the 1-800 -Walmart number, their coupon policy, and for sharing that the store info is in the front of the store – they will definately be hearing from me!!
Gina Marie, I am totally agree you. I hate going to Walmart to use coupons because every single time I have problem with the cashiers and manager. Not just one location but 2 surrounded area. Please keep us post how is the call to Walmart CS go. Good Luck!
Okay. I went to Wal-mart a couple of days ago and let me tell you, it was a pleasure. I had a cashier that was the best I have ever had at their store and this is the same store that I had to call 1800walmart on because of a butt of a cashier named Norma. Her name was Teresa and she had me out of there with my 240 dollars worth of stuff that cost me 49 dollars with price matches and coupons all it took her a whole ten minutes. She is the BEST!! She knew what she had rang up and when the coupon gave her a problem, she entered them by hand because as she says, “I know I rang it up and it’s there so I will just enter it by hand”. I hope that from now on she is there when I go because she is my favorite cashier of all times. Friendly, sweet and knew her job. All what you want in a Wal-Mart cashier or any cashier for that matter. If you are in Dalton Georgia by chance stop by for a great experience but don’t got through Norma’s line!
Does anyone know what Walmart’s policy is when the cpn is a higher amount than the item? Are they supposed to adjust down so you get the item free? I can’t seen to fins this info anywhere.
I would like to know the answer to that question as well. Tonight they wanted to adjust the coupon, so I ended up keeping the coupon and leaving the item. The only reason I got it in the first place was because of the overage, which would help cover the cost of the produce I was buying. When they adjust the coupon, do they still get the face value from the manufacturer?
I don’t believe you should ‘expect’ overage on a coupon. Most of the time they take the price of the item off, even if the coupon value is higher. Sometimes they take off the full value of the coupon (bonus), but I would never expect my overage on one item to cover another. Expecting this type of treatment is what will make coupons extinct before you know it.
So glad I found this info, I stopped using walmart because the CSM said they didn’t accept internet coupons. I am going to try again and if they give me a hard time I’m calling their 1-800 number. I mean really, what is the big deal? I’m just trying to save my family a bit of money and it does cost my time and ink to print these coupons.
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