This is definitely useful information to be aware of. If you’d like to print it off so you can carry it with you (as I always do!), here’s a direct link to the Walmart corporate coupon policy.
Walmart accepts the following types of coupons (see guidelines below):
- Manufacturer coupons (Cents Off)
- Free merchandise (or Buy-One-Get-One-Free) coupons
- Store coupons
- Pharmacy (Advertising and Promotional) coupons
- Internet coupons
- Soft drink container caps
The following are guidelines and limits:
- Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
- Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons.
- Internet coupons should be legible and say “Manufacturer Coupon.” There should be a valid remit address for the manufacturer and a scannable bar code.
- Only one coupon per item is permitted.
- Use of 40 or more coupons per transaction will require approval by Customer Service Manager.
Although it’s not explicitly stated here, in my experience, if your total savings are more than 50% off your total purchase price, your transaction will require approval by a Customer Service manager as well.
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{ 95 comments… read them below or add one }
When I try to print a coupon it leaves off the very last portion of the coupon with the expiration date….any ideas of what is wrong?
Thank you……I am new to this!
Hey, I see that at times you use more then one coupon per item. Wal Mart’s policy above states: Only one coupon per item is permitted.
Do they accept 2 coupons on certain items?
Shelly´s last blog post..Nordstrom Rack. WHAAAAT?????
Shelly, I do use more than one coupon per item in some instances but not at Walmart. The only time you can do this is if a store accepts both manufacturer coupons and store coupons on the same item in a purchase. Walmart does state that they accept store coupons, but I’ve never actually seen a Walmart store coupon.
That makes sense! I wasn’t thinking, Walgreens seems to be one that would accept all. Thanks for the reply!
Awesome work, I’m addicted to your blog now.
Shelly´s last blog post..Nordstrom Rack. WHAAAAT?????
Hi,
I was wondering if you could clarify the “store coupons” for me stated in the policy. Does this mean they accept only Walmart store coupons, or that they will accept other store coupons as well.
For example…is it possible to use the current Walgreens $10 off Samucal Easy Saver Coupon at Walmart? My Walgreens is out of the Sambucal and my hubby and son both came down with the flu today, so I really could use the stuff and a rain check is not going to help.
thanks & love your blog…it has been a huge help with guiding me on how to save money for my family.
Jenna, I think they’re talking about Walmart store coupons in the policy (which I’ve never actually seen Walmart store coupons); however, I’ve had other readers tell me that they do accept competitor coupons if they have the regular price of the item stated on them. Unfortunately, the Easy Saver coupons don’t have this info, and so they probably wouldn’t work. It’s worth a try though. You just never know with the way every Walmart store seems different.
My local Wal Mart has recently told me they are no longer accepting internet coupons. Do stores get to choose if they want to accept these or not? Should I insist they take them since it is company policy?
Stores do not get to choose if they want to accept them or not. I’m working with Walmart to implement a process for coupon issues, but in the meantime, the best thing to do is contact customer service. I would also recommend carrying the coupon policy to show them that you’re educated on their policies.
I just went to Wal-Mart yesterday and used over $8 in IP coupons, and they took them without questions. I even used coupons where they owed me money. However, I made sure I went to the line with a young person working because they generally question less (not always). I did have the coupon policy with me just in case I had problems though.
I went to Walmart this week to get the Bolt DVD. I price Matched to Nebraska Furniture Mart’s ad at $13.99. I tried to use the $5 IP but the lady wouldn’t let me do both the price match and use the IP…is this right. She said this constitutes two promotions and the coupon states ‘not to be used with any other promotion”…It was my thinking that the price match wasn’t a ‘promotion,’ so much as a ‘policy’….can you let me know your stance on this? And if you CAN do both, who would you suggest I complain to. I thought I saw a posting on your site one time for the corporate number… please help!!
I’m pretty sure the cashier was wrong. I’ve known of a lot of people that price match and use coupons, so I can’t imagine that this would be any different. You can call 1-800-WALMART (1-800-925-6278) to reach the Walmart customer service.
Thanks for the reply! I printed out the coupon policy from the direct Walmart website. Hopefully they won’t give me a hassle next time!
question on price matching/overages at Wal-Mart –
Meijer has excedrin on sale for .99 this week.
i have a $2 off Q – will Wal-Mart take that? Do they adjust it down?
Also, my CVS is out of the scrubber starter kit for $2.99 – so I’m wondering if I can have Wal-Mart price match that and then still use my $2.75 off coupon!?!?
I’m always afraid I’m doing something illegal when getting these deals! I don’t want to get in trouble. LOL
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If you take the CVS ad in, they should price match it and still allow you to use the coupon. As long as you’re not trying to circumvent the terms on the coupon, you have no reason to worry!
Hi! I went to Walmart yesterday with a internet coupon from CoffeeMate. The supervisor told me that I couldn’t use it because it was printed in black ink! The reasoning was that it could be photocopied. Has he ever heard of color copiers? I sent an email to their customer service department but I may try the number about also.
Just another FYI for Wal-Mart shoppers – I shopped at my local Wal-Mart this week and spent a good 2 hours going through my coupons and loaded my buggie to the top! At the checkout, the cashier only wanted to accept the coupons I had clipped from the newspaper fliers, she did not want to accept the internet coupons I had printed. I had over $25 in savings with the internet coupons alone – so naturally, I pressed her on the issue. Another cashier came over and, very reluctantly, they allowed me to use the internet coupons “this time.” They told me that they had a problem with someone presenting a bogus “Hanes” coupon in the past – UGH! They questioned whether I had copied the coupons – because they are in black and white. I pointed out the watermark on the coupons, and explained that you cannot reproduce the watermark if you try to copy them. Needless to say, I am going to print out their coupon policy and will have it in hand upon my next buggy load purchase – but, I still expect a hassle whenever I have the internet coupons.
The person from customer service emailed me back and stated that the policy on their website is the one in effect, I will definitely bring it with me. I asked her if stores could have their own policy but she didn’t answer that question.
Okay, last post! The manager from Walmart called me to apologize for my experience. She even offered to redeem the coupon with or without the purchase on my next trip! A little bit of faith restored. :)
I’m so glad to hear it worked out, Melissa!
I have encounter so many problems with Wal-Mart sotes, that I am tired to hassle with them every time I try to use internet coupons. I also tried the store coupons. I called their customer service phone number and asked them if they accept coupons from other store and aslo gave them the example. It was an Albertson’s coupon for Life cereal for $.99 They said YES I DO.
I carry their coupon policy with me and show it to them, still they couldn’t believe it. They did it “just for this time”.
Tonight I had the problem again with a Walgreens coupon, they said that their policy is for Wal-Mart coupon, which is dumb, because Wal-Mart doesn’t carry coupons. They I show them the policy and they said “well, pharmacy coupons is for pharmacy products only, like medicine, this are beauty products”… ??????
what?
I am so tired of this, I sent an e-mai lto their corporate, I also will be calling their 1-800 number and sending a letter to their corporate office. Is amazing that they don’t train their associates, managers, etc. or at least put a copy of their policy where everybody can see it.
I hope this can be solved soon.
Hi,
I just wanted to share this bit of info with you. Not all Wal-Mart stores accept coupons printed from the computer. I have yet to find a Wal-Mart store in the state of Oklahoma that will accept computer printed coupons.
Thanks
Karen j
I’ll be printing this off and taking it with me next time. Today I tried using the $4 Pace Salsa coupon that was available a while back and was refused because “It’s $4, so it must be fraudulent”. I assured her it wasn’t and was printed legitimately, but she wouldn’t relent and treated me like I was a thief.
Heather´s last blog post..More Coupon Matches at Dominick’s
Well I am done with Wal-mart and their policies. After watching the movie “Wal-Mart: the High cost of low price” I am done with them.
I will do my grocery shopping somewhere else.
I just realized, how they keep prices low?
bringing them from China, with low quality and pay low salaries to their employees.
goodbye Wal-Mart.
My Walmart said they except printed coupons as long as they will scan.
I had the same problem with Walmart today.They would not take my internet coupon.What with that picture.
One Wal-Mart near me takes IP coupons w/o question. Another one would not take them at all. When I asked the Assistant Mgr. of that store why another Wal-Mart would take the IP coupons but not her store, she made a phone call & asked a few questions to the person. She then told me they will take all IP coupons w/ manufactors coupon & exp date on it. She told the cashier to begin taking IP coupons (the cashier told the Assist. Mgr that there was a big sign in the break room saying do NOT take IP coupons..mmhmmm) So hopefully this Wal-Mart will take them from now on. Pretty frustrating but Jamie, the Assistant Mgr was very very helpful & friendly.
I am VERY new to this, but does Wal-Mart honor all competitor’s ads, plus the coupons you bring in?
Aubrey, I believe the policy is that they will honor any competitor’s ad within a 50-mile radius, plus all manufacturer coupons.
Wal-mart is supposed to honor any coupon that has the following: 1-Manufactorer’s coupon 2-valid expiration date 3-bar code. They also should match competitor’s ad if you bring the ad in. What they wont accept are other grocery stores coupons for a certain amount of money off of a purchase. Example: Vons offers you a coupon for $5 off when you spend $50 (Albertsons does also) Wal-mart will not accept these type of coupons. =) Best advice I can give you is to keep a seperate yahoo email account for all coupon/sign ups. Then sign up for everything. Proctor & Gamble,Unilever, your dog food company etc etc etc. You’ll get sent offers and coupons almost immediately for most of them, plus you’ll have a seperate email address to go over them without messing up your own email account. =)
Thank you so much. That is very helpful…:) I’m getting “armed and dangerous” for triples at Harris Teeter this week for the first time!
I tried to use a smart source coupon I got from a blinkie at another store. Walmart refused to take it! I pushed and the manager said NO!
I have to share with you my 1st coupon experience. Bare with me, I HONESTLY….I thought I was at Meijer, had my Meijer mealbox coupons and manufacturer coupons….At the check out the associate said, we don’t normally take these? Okay, but I am at Meijer, what’s the problem? Your Meijers! She accepted them and then I called my sister to tell her about my great deals, told her about how they weren’t going to accept my Meijer couons, which I thought was odd! Then I looked at my receipt again…it said WALMART! Ops….can you believe it, the whole time I thought I was at a Walmart! HA! HA! Too funny, I was one I had never been too before -my bad! ha! ha! So it does work, I have my receipt! Also, this at the Walmart in Aurora, IL off Farnsworth. ;) – preppy little dress
preppylittledress´s last blog post..back on M-22, next stop suttons bay
Smart source coupons can only be redeemed at the stores they give them out. I think they’re a certain promotion for very certain products. They put those little machines right in front of that product so you’ll 1- notice the coupon 2- buy the product. So no, other stores will not take smartsource coupons. Sorry I didn’t mention that earlier but I had forgotten about those. Good to use in the stores that do carry them though. =)
Today when I went to my local Walmart they told me they were no longer accepting coupons with the veri-fi name on them. The manager said that veri-fi is not paying them the value of the coupon and they are a fraudulent company. This was very alarming to me since all of the coupon.com coupons have this on them. I used the form on the veri-fi site to let them know. I hope this is just a mistake…
I encountered my first not-so-coupon-friendly-cashier at Walmart yesterday. She told me if the coupon doesn’t have the extra little fuzzy bar code thing at the top on interent coupons they can’t accept them which all of my smart source printed ones do not. Is this true?
The reason that some of the Wal-mart stores are not taking some of the internet coupons is from the growing number of fake coupons they are receiving. It is hard to determine if some of the coupons are real or fake. Also when someone calls the 1 800 wal mart # it sends an e mail to that store you are calling in ref to and someone from THAT store is calling you. NOT corporate.
I am in Texas. The Walmart closest to me now refuses to price match anyone that is 7 miles from their store. For years they have price match almost any store. I called Walmart and they said it was up to the store manager. Seems like they’re always changing the rules when some new has his own ideas and not corporate. I don’t know if anyone eles has had this problem. Annie
I have been a loyal Wal-mart shopper for many, many years now, always using Internet coupons, price matching sales ads, you name it. But as of today, Wal-mart has lost my business. There are 3 WM stores in my area, and I started going to Mt. Olive NC because the store was always clean, casheirs friendly, and they took my I-coupons (whereas Goldsboro NC WM did not). Cashiers began hassling me about the I-coupons a few months ago, and not all of them would price match all sales ads, claiming companies like Walgreens weren’t a competitor due to distance, but why did they price match IGA who is next door to Walgreens? Or would not price match CVS b/c you have to use your ECB card, but they still price match Food Lion and you have to use your MVP card to get the sale. Now Mt. Olive NC WM refuses to accept Internet coupons, period, even when I showed the cashier a printed copy of Wal-mart’s coupon policy that I got from Walmartstores.com. She said it was “their store policy.” I asked to speak to a store manager, got CSM instead. The CSM swapped cashiers on me without explaining what she was doing, and the new cashier had no idea what was going on. Also, on a previous trip to WM, the cashier rang something up one too many times, so tonight after my purchases I went to Customer Service to get a refund on what I was overcharged. The CSM from earlier asked if she could help me. I explained what was wrong, had to re-explain and re-explain because she didn’t get it, then when she finally did, she told me she was going to Gardening Center and another person would have to help me. What??!! She’s the one who said, “Can I help you?” Grrr! I get riled up just thinking about it. Needless to say, I did not buy any of the items in my cart that I had an I-coupon for. I handed them back and told them I would no longer tolerate these experiences b/c they were too frequent–no Internet coupon, no business from me.
Sorry for the soapbox, just have to vent. I’m glad that I’m not the only one having so many troubles with WM.
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I didn’t have any trouble with my i-coupons yesterday at Walmart but I took the advice of looking for a cashier who looked younger and this one was distracted by griping about her arm hurting. I sort of felt deceptive doing this but didn’t feel like a hassle. I am from a small area in Illinois and there are no Albertsons, Publix, CVS, or most of the other stores listed on this site. WM, Wags, and Target are it. We do have Hy-Vee that can have some pretty good deals. They had 10 lb. Bags of chicken thighs for $3.90 and $.09 digital prints yesterday! The store manager was my cashier and I handed him a stack of i-coupons. He didn’t say a word but when he came across the tombstone pizza ones he said “I just printed some of these out this morning myself!” Hy-Vee is now the store for me!
Thank you so much for all of the comments. I am very new to couponing and have had a little trouble with Walmart, and a little trouble with Target. I thought maybe it was just me or my stores. So good to know that I’m not alone out here :) I have printed off both Target, Walmart and CVS coupon policies and will try to carry them with me.
Walmart is one of only a few companies doing extremely well now. I think people who used to say ”Oh I never go to Walmart” now shop there. I understand some people try to cheat the system but I think the majority of us are just trying to lower our grocery bill & save a few bucks on pet food/shampoo etc. Walmart should get it’s act together and come up with one set of rules. Having said that, I’ve been in the Walmart I complained earlier about twice since then, & the cashier took my Internet coupons w/out any incident whatsoever. I never have tried the ‘price matching’. I think I figured that would be somewhat of a nightmare.
I went shopping Friday and they were tring not to take my nternet coupons. I said to them according to Company policy you do. Then the manager insisted that the cashier rang them up and they wouldnt go through and that he tried in the back and they didnt go through. I said she never tried to ring up my coupons. He said did you and the cashier said no and she tried and bam it was $1.oo off and so on so needless to say that manager felt like a smuck and his assistant manager who was standing right beside him did. He was so rude i wish i had a copy of the policy on me and belive you me I have it now…
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My last trip to WalMart was a nightmare. I didn’t have the policy with me and I do have a couple of ? They wouldn’t take my B1G1 – they said WalMart doesn’t accept them. Then I had products that the coupon wouldn’t scan and it was the correct item so they told me if it doesn’t scan they can’t take it – apparently can’t punch it in??? Then I had some items that were under the dollar of the value so she hand punched those (funny) to make it under. I don’t know if this is right or not but they get reiembursed for the full coupon. So, anyone aware of any policies about B1G1 free, coupon won’t scan with correct item – are they suppose to punch it in or not, and if the item is under the value of the coupon (now I’m not talking about a write in the price on the coupon) a straight $4.00 coupon on any Pace product for example. One more thing – if you have a B1G1 coupon can you also use another $2.00 off the item? Lots of ?’s – sorry I just want to be educated on WalMarts policies so I can discuss them if they come up.
Thanks. Love your site as always.
Wal-mart should take regular B1G1 coupons as long as they are a manufactorers coupon and has a scan code & exp date. You cannot use another coupon w/ the B1G1. The B1G1 coupon covers both the items, so they don’t let you add another coupon in the mix. — Wal-mart and a few others started the ”If it doesnt scan we cant take it” policy a couple mnths ago, but it’s funny how you point out they can manually input it if the amount is lower than the coupon, but they can’t if it doesnt scan… hmmmm. I’ve seen a few stores lately that when its a free coupon they give you off the coupon value and not the actual price of the item. I do not know if the store gets the item price back (the checkers usually write this amount on the coupon) or the coupon amount. Interesting though. But yes if its a manufactorers coupon w/ good exp date wal-mart should take the B1G1. Happy couponing.
I tried to use one internet printed coupon at my local WM and they refused it. They have a computer (one for the entire store) at the end of the cashier aisles where they say they are checking each and every internet coupon. It was completely ridiculous! If I have to go through that I won’t bother with WM. My local Target has no problem with the printed coupons. I did not have a copy of the coupon policy, but when I said that their corporate policy is to accept printed coupons she told me no.
Well… went back to Walmart about 6 am. Took the printed Walmart Corporate Coupon Policy. Spoke with the manager and told him about the problem the night before. He gladly excepted my coupons, and after the cashier rung up the order did an override on the transaction so that all of my coupons were taken off. Problem was the poor cashier had to manually key each one in because the night before they had already scanned mine so the computer recognized the coupons as already having had been used. I feel vindicated!!!
My local Walmart Supercenter wouldn’t take a $1/1 q for Hefty bags. It was a coupon I picked-up at the grocery store from a non-blinking shelf hanger-type thing.
They denied the coupon because the words “manufacturer coupon” were not printed on the front. Although it has “Smart Source Coupon Machine” stamped on the front — not good enough I guess.
This is not an Internet coupon; it is professionally printed and glossy. I esclated the issue to cashier supervisor and then Cust Svc, but they all sang the same tune.
So I returned the three Hefty bag purchases. I’ll wait for next week’s double-coupon day at the grocery store.
Wal-Mart usually does not accept ”Smart Souce Coupon Machine” coupons. Those are not the same as Manufactorers Coupons and usually (if not always) only the store displaying the coupon will take it.
Yesterday, I was informed by the Store Manager at my Walgreens in Gardendale, AL, that their Register Rewards® Coupon printed at checkout was a Manufacturer Coupon and that I could not use my Manafacturer Coupon and their Register Rewards Coupon on the same item. Does anyone know about this? I do it all the time at CVS.
Mary Sue
Mary Sue,
Your total qty of coupons and register Rewards can’t be more than the amount of items you are purchasing. You can use both but if you have 6 coupons/Register Rewards and only five items you will either need to purchase 1 more item or leave off a coupon.